Contents
This document defines the rules for cancelling online reservations made on the Game Space platform and for refunds of payments.
Please note that the website does not process card or other electronic payments — accordingly, any refund of an amount paid at a venue is governed directly by that venue’s rules.
Mandatory consumer rights arising from the laws of Georgia or other applicable legislation remain fully in force.
This document is an integral part of the Terms and Conditions.
1. General rule
An online reservation is a record in the Platform’s system and does not mean that payment is made on the website.
Actual payment is completed at the venue in accordance with its internal rules and procedures.
Matters related to the reservation, including:
- Cancellation
- Lateness
- No-show
- Dissatisfaction with the service
These matters are considered on the basis of this Policy, the venue’s rules, and applicable legislation.
2. Cancelling an online reservation
Whether and how a reservation may be cancelled depends on the circumstances and may include the following:
- Where available, cancellation instructions are provided in the user account or reservation interface
- If necessary, cancellation may be possible by email
- Cancellation deadlines may be limited (e.g. must be before a set time before the reservation starts), depending on the venue’s operational policy
If we cancel the reservation on our side for technical or operational reasons and the user cannot receive the service, we will try to:
- Offer an alternative time or option
- Or ensure correction of the record where possible
3. Refunds (payment at the venue)
Because there is no payment on the website:
- The Platform does not refund amounts by card or other electronic means
If payment was made at the venue:
- Refunds are governed directly by the venue’s rules
- The refund process is carried out through the venue’s cashier or payment system
For Platform-related technical issues (e.g. incorrect or duplicate reservation), you may contact us at: compliance@gamespace.ge
In such cases, the record may be reviewed and corrected on the basis of relevant logs.
4. Chargeback
Because there are no card transactions on the website, chargeback procedures do not apply in relation to the Platform.
If payment was made by card at the venue:
- The matter is handled in accordance with the applicable rules between the venue and the relevant bank
5. Venue and quality of service
Any issue concerning service received at the venue should first be addressed directly with the venue.
In good faith, the Platform may assist the user where the issue relates to the technical functioning of the Platform.
6. Operator
Individual entrepreneur operating the online platform “Game Space” (Georgia)
Email: compliance@gamespace.ge